Section 01
Role Overview
In this role, I built and managed the operational systems that kept the business running — from sourcing and supplier coordination to packaging, website processes, and data reporting. I worked across multiple functions remotely from the Philippines and Oman from 2025 to 2026, focusing not just on coordination, but on creating structured workflows and systems that support long-term business operations.
Product Sourcing
Finding and vetting suppliers for wigs, breast prostheses, and post-surgery products.
Packaging Development
Coordinating the design and production of branded packaging and inserts.
Website & Policy Planning
Building website processes, return policies, and product listing guidelines.
Marketing Support
Planning marketing materials and content to support product launches.
Quality Control
Managing sample reviews and quality feedback with suppliers.
Operations Coordination
Tracking tasks, managing timelines, and keeping multiple projects on schedule.
Reporting & Dashboards
Built reporting dashboards to track patient data and operational performance in real time.
Section 02
Key Projects
Product Sourcing & Supplier Coordination
Finding the right suppliers for the boutique's product range
Objective
The boutique needed reliable suppliers for medical wigs, breast prostheses, and post-surgery comfort products. The goal was to find suppliers who could meet quality, safety, and pricing standards.
What I Did
- Researched suppliers on Alibaba and other platforms
- Contacted multiple suppliers with product specification requests
- Compared quotes, MOQs (minimum order quantities), and lead times
- Verified supplier certifications and product compliance
- Maintained a supplier comparison spreadsheet
- Communicated consistently via email to negotiate terms
Tools & Platforms
Result
Researched and contacted 100+ suppliers across product categories, shortlisting the top performers per category based on quality, price, and lead time scores. Established initial communication with preferred suppliers and moved to the sampling stage for key products.
Work Sample
Product Sampling & Quality Control
Reviewing samples and giving supplier feedback
Objective
Before placing bulk orders, the business needed to test product samples to make sure they met quality expectations — especially important for medical and sensitive-use products.
What I Did
- Requested samples from shortlisted suppliers
- Created a sample review checklist covering quality, materials, and safety
- Documented feedback on each sample with photos and notes
- Communicated revision requests back to suppliers clearly
- Tracked sample rounds and revision history
- Recommended approved products for bulk ordering
Tools & Platforms
Result
Completed structured sample reviews for multiple product lines. Provided clear, documented feedback that helped suppliers improve product quality before final approval.
Work Sample
Packaging & Brand Development
Creating packaging that reflects the boutique's caring identity
Objective
The boutique needed packaging that felt professional, warm, and appropriate for oncology patients. Packaging had to reflect brand values and be ready for production.
What I Did
- Worked with the business owner to define packaging brief and brand tone
- Sourced packaging designers and reviewed design concepts
- Coordinated feedback rounds between designers and the business
- Developed insert cards with product information and care instructions
- Reviewed final files for print-readiness (dimensions, bleed, fonts)
- Sourced packaging suppliers and obtained production quotes
Tools & Platforms
Result
Delivered final approved packaging designs across multiple product lines. Packaging reflected the brand's caring identity — branded boxes, satin pouches, thank you cards, and wig care insert cards — all production-ready with supplier quotes obtained.
Work Samples
Website Process & Policy Creation
Building the operational framework for the online store
Objective
The boutique needed clear website processes, customer-facing policies, and a product upload structure before launching the online store. Policies needed to be written clearly and simply for customers who may be going through medical treatment.
What I Did
- Mapped out the customer journey from browsing to checkout
- Wrote a return and exchange policy suited to medical products
- Created product listing guidelines (naming, descriptions, sizing)
- Developed shipping and fulfilment process documentation
- Planned FAQ content based on likely customer questions
- Worked with the website team to implement pages and structure
Tools & Platforms
Result
Produced a complete set of website policies and process documents. The online store launched with clear, customer-friendly policies and a structured product listing system ready for use.
Work Sample
Marketing Materials Planning
Planning content to support product launches and brand awareness
Objective
The business needed a plan for marketing materials — social media content, product photography briefs, and printed materials — to support the launch and ongoing promotion of the boutique.
What I Did
- Created a marketing materials checklist (what was needed and when)
- Wrote creative briefs for product photography
- Planned social media post formats and content categories
- Designed draft promotional flyers and brochures
- Coordinated review of materials with the business owner
- Organised final files in a shared folder for the marketing team
Tools & Platforms
Result
Delivered a complete marketing materials plan and a set of ready-to-use promotional assets. The business had clear content direction for its launch and social media channels.
Work Sample
Patient Dashboard & Reporting System
Building a real-time tracking system for patient consultations and status
Objective
The business needed a simple way to track patient consultations, statuses, and no-shows without manually reviewing spreadsheets. A live, visual reporting system was required to save time and improve decision-making.
What I Did
- Built a patient tracking dashboard using Google Looker Studio
- Connected Google Sheets as the live data source
- Structured data for accurate reporting (status, consultation type, etc.)
- Created visual metrics: Total Patients, No-show, Completed, Re-scheduled
- Designed charts for quick status overview at a glance
Tools & Platforms
Result
Delivered a real-time dashboard that automatically updates and allows the business to monitor patient status instantly — eliminating manual tracking and enabling faster, data-driven decisions.
Work Sample
VA Portfolio
Virtual Assistant Work
A collection of my work in social media management, lead generation, admin support, data entry, bookkeeping, and e-commerce operations.
Section 03
Sample Work
A selection of real work samples from the project — supplier research, product sampling, packaging, website, and marketing.
Screenshot of Supplier
Supplier comparison spreadsheet — 100+ suppliers researched and evaluated on quality, price, lead time, and communication
Product Samples Reviewed
Wig samples reviewed during quality control — evaluated for hair quality, density, and construction
Packaging Design
Branded luxury packaging — box, satin pouch, and thank you card developed for the boutique
Website Screenshot
E-commerce website — product listing page with clean layout, navigation, and call-to-action
Marketing Material
Social media marketing banner — new collection launch campaign for human hair wigs
Additional Sample Work
Product bundle presentation — hair extensions with branded packaging and thank you card
Section 04
Skills Demonstrated
Operations
- Project coordination & task tracking
- Process documentation
- Timeline management
- Supplier pipeline management
Sourcing & Procurement
- Supplier research (Alibaba)
- Quote comparison & negotiation
- MOQ & lead time management
- Compliance & certification review
Communication
- Professional email writing
- Supplier relationship management
- Clear feedback documentation
- Cross-team coordination
Brand & Design Coordination
- Packaging brief development
- Design feedback & review
- Brand consistency oversight
- Print-ready file review
Digital & Website
- E-commerce process planning
- Policy writing (returns, shipping)
- Product listing structure
- Customer journey mapping
Tools
- Alibaba, Google Workspace
- Canva, Shopify / WooCommerce
- Google Sheets & Docs
- Email, WhatsApp (business)
Section 05
Closing Statement
"What I Bring"
I build systems that bring clarity, structure, and efficiency to business operations.
I specialize in organizing workflows, coordinating suppliers and teams, and creating tools such as dashboards and process documentation that improve day-to-day operations and decision-making.
My experience in oncology retail has strengthened my ability to manage detail-driven work with care, professionalism, and clear communication.
I am open to opportunities in operations, systems, and e-commerce, particularly within purpose-driven businesses. Available for remote roles and project-based collaborations.